Fewer missed appointments with automatic messages

Everyone is busier than ever, and all of us have a full calendar. Few things are as annoying as finding out you have missed an appointment. That is why we added automatic messages to Vetocare.

There are three kinds of message you can send to help your clients keep track of their appointments:

• An appointment confirmation, sent when you book the appointment.
• A reminder in good time, to help your client remember.
• A reminder when there is no appointment yet — for a check-up or a vaccination, for example.

In this article we look at the first one: the appointment confirmation.

Appointment confirmation

When you book an appointment in Vetocare you can choose to send a confirmation right away. Once you have selected the client, pick the option Send a confirmation.

The confirmation goes out as soon as you save the appointment. You can adjust the standard text under Settings, Appointment confirmation. Personalise it by adding interactive fields — the client’s name and the selected animals, for instance.

We have prepared an example message, which looks like this:

You add the interactive fields with the buttons underneath the message. They look a little odd in the editor, but in the message that goes out they are replaced by the details of the client and the appointment.

Next time we will look at the different options for sending reminders.